Our Support

You have questions? Don’t worry, we have answers!

Call Support

Email Now


Frequently Asked Questions

Below is list of general Built In Systems commonly asked questions with instructions on how to resolve them. If you have questions about a specific or topic, please visit the support pages by selecting from the menu above.

Can I pay my bill online?

Absolutely! Not only can you make payments but our customer portal, ClientWeb, allows you many capabilities including:

  • View/Update Account Information
  • Add/Change/Delete Emergency Contacts and Authorized Users
  • Request Service
  • Set up Vacation Schedules
  • Review Account Service and Billing History

ClientWeb can accessed using the login button at the top right corner of our
website. Contact our office to set up login credentials today…

Do you offer service in my area?

Built In Systems primarily provides repair service to the Hampton Roads area of
Virginia. Addresses located beyond our 50 mile limit are considered on a case by
case basis. We also offer 24hr monitoring and sell products to any address within
the continental US.

What forms of payment do you accept?

We accept cash, check, and most credit cards including Visa, Master Card, and
American Express. A convenience fee of 3% is added to payments made via
credit card. The convenience fee is waived on payment of monthly services.

How do you bill for monitoring fees?

We bill monitoring and maintenance fees on your choice of a monthly, quarterly,
bi-annual, or annual basis. Bills can be sent via USPS, emailed, or charged
automatically from a credit, debit, or checking account. For monthly paper bills
there is an additional processing fee of $1.

Do you offer Emergency 24 Hour Service?

Yes! We have a duty tech on call at all times to assist with security emergencies.
Service for non security products is not supported after hours at this time.